Contact Us
Got a question about one of our poker site reviews, spotted something that needs updating, or want to flag an issue with an operator we cover? This page explains how to reach the Poker team and what kind of questions we're best placed to answer.
What We Can Help With
Poker is an independent comparison and review site focused on online poker sites and apps for US players. We're not a poker room ourselves and we don't process deposits, withdrawals or player accounts. That means we're the right people to contact about:
- Corrections or updates to information in our reviews or comparison tables
- Questions about how we rank and score poker sites
- Feedback on bonuses, promotions or terms that seem out of date
- General questions about game formats, deposit methods or licensing as covered on our site
- Suggestions for poker sites or apps you'd like us to research
What We Can't Help With
Because we don't operate any of the poker sites listed on this page, we're unable to assist with account-specific issues. If your question involves any of the following, you'll need to contact the poker operator directly through their own support channels, usually found in their app or website under "Help" or "Support":
- Deposits, withdrawals, or delayed payouts on your poker account
- Login problems, password resets, or account verification (KYC)
- Bonus credit that hasn't appeared or wagering requirement disputes
- Closing an account or requesting a self-exclusion
- Technical issues with a specific operator's software or mobile app
Each operator we review, including sites like Coinpoker, Bovada, Ignition and Americas Card Room, runs its own dedicated support team, and they're always better positioned to resolve account-level issues than we are.
How Our Content Is Put Together
Before you reach out with a question about accuracy, it's worth knowing how we build our rankings. We research publicly available information on licensing, welcome bonuses, traffic, and game selection for each poker site, then score sites against consistent criteria: player pool size and game variety, rake and rakeback value, mobile and software quality, deposit and withdrawal options, and security or licensing standing. Commercial partnerships never buy a higher position in our tables — a site's rank reflects our editorial assessment, not what it pays us.
That said, welcome bonuses, promotions and deposit match offers change often and carry specific terms — wagering requirements, time limits, minimum deposits and eligible games. If you spot an offer on our site that no longer matches what an operator is advertising, that's exactly the kind of thing we want to hear about.
Affiliate Disclosure
Poker may earn a commission if you sign up with a poker site through a link on this site. This arrangement doesn't affect how we score or rank operators, and it costs you nothing extra. You can read more about how we operate on our About Us page.
Before You Play
Online poker for real money is only available where it's licensed and regulated, and it's restricted to players who meet the minimum age requirement for their state — 21 in most regulated states, 18 in a few. Poker involves real financial risk, and no site or strategy guarantees winnings. If you or someone you know is struggling to keep gambling under control, free and confidential help is available around the clock through 1-800-GAMBLER. Our Responsible Gambling page has further resources and guidance on setting limits.
For details on how our site works, including the terms that govern your use of it, see our Terms and Conditions page.
Getting a Response
We read every message that comes in, though as an independent review site with a small team, we can't promise an instant reply. General questions about our reviews or methodology tend to get answered faster than requests that need us to check facts with an operator, so bear with us if yours falls into the second category.